Privacy Policy

Puppy Yoga Melbourne
Effective Date: 1 June 2026

1) Introduction

Puppy Yoga Melbourne (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

• Visit our website
• Book a class or event
• Participate in our experiences
• Contact us
• Subscribe to our emails
• Engage with our advertisements, including Meta, Facebook, and Instagram ads

2) What Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Billing and payment details
• Booking information
• Event participation details
• Marketing preferences
• Social media usernames, if you engage with us online
• Device data and website usage information

We may also collect information automatically through:

• Cookies
• Website analytics tools
• Meta Pixel, Facebook Pixel, and related advertising tools

3) How We Collect Your Information

We may collect your information when you:

• Make a booking
• Fill out a contact form
• Subscribe to emails
• Enter a promotion or competition
• Contact us directly
• Interact with our Meta, Facebook, or Instagram advertisements
• Visit our website through cookies and tracking technologies

4) How We Use Your Information

We use your personal information to:

• Process bookings and payments
• Send booking confirmations and reminders
• Communicate with you about classes, events, rescheduling, cancellations, and venue details
• Provide customer support
• Manage class attendance and event participation
• Send marketing communications where permitted
• Share relevant updates, offers, event news, and puppy-related content
• Improve our website, services, advertising, and customer experience
• Comply with legal obligations

5) Booking Communications & Marketing

When you book a class or event, we may use your email address to send essential booking communications. These may include confirmations, reminders, venue details, class updates, rescheduling information, cancellation notices, and customer service messages.

As part of the booking process, your email address may also be added to the Puppy Yoga Melbourne mailing list. We may use this list to send relevant updates, offers, promotions, event news, puppy updates, and related content from Puppy Yoga Melbourne and Homestead Puppies.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Unsubscribing from marketing communications will not stop essential service or booking-related messages about an existing booking.

6) Meta, Facebook & Instagram Advertising

We use Meta advertising services, including Facebook Pixel, Meta Pixel, Custom Audiences, and related website tracking tools.

These tools may collect or receive information such as:

• Pages you visit
• Actions you take on our website
• Device and browser information
• Ad engagement activity
• Booking or enquiry activity

We use this information to:

• Measure ad performance
• Understand website activity
• Deliver more relevant advertisements
• Create custom and lookalike audiences
• Improve our marketing and customer experience

Meta may also collect and use information in accordance with its own privacy policy and advertising terms. You can manage your ad preferences through your Facebook and Instagram settings.

7) Sharing of Information

We may share your information with trusted service providers who help us operate our business, including:

• Booking platforms
• Payment processors
• Website hosting providers
• Email marketing platforms
• Marketing and advertising platforms, including Meta
• Analytics providers
• Professional advisers, where required
• Legal or regulatory authorities, where required by law

We do not sell your personal information.

8) Cookies

Our website uses cookies and similar tracking technologies to:

• Improve website functionality
• Analyse website traffic
• Understand visitor behaviour
• Support advertising and retargeting campaigns
• Measure marketing performance
• You can disable cookies through your browser settings, however some website features may not work properly if cookies are disabled.

9) Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

10) Access and Correction

You may request access to the personal information we hold about you or ask us to correct your information if it is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details below.

11) Complaints

If you believe we have breached your privacy rights, please contact us using the details below.

We will take your complaint seriously and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12) Contact Us

Puppy Yoga Melbourne
Email: contact@puppyyoga.com.au
Phone: 9531 4000